EV-0370 — HM Land Registry (Independent Complaints Reviewer): Independent review of HM Land Registry complaint handling (26 Sep 2026–21 Oct 2026)

page · Updated 2026-10-21T20:14:33 · Original source

EV ID	EV-0370
Institution	HM Land Registry (Independent Complaints Reviewer)
Matter	Independent review of HM Land Registry complaint handling
Route / regime	Email · complaint
Their reference	ICR/090/26
Request date	26 Sep 2026
Statutory deadline	No statutory deadline applies
Deadline	no statutory deadline
First reply (not an acknowledgement)	9 Oct 2026
Days waited	13
Response class	complaint outcome
Exemptions cited	none cited
Redirected to	—
Fees or charges named	—
Messages	5 sent · 5 received (2 acknowledgements only)
Attachments from the institution	2 archived

About this page type → Read the Docs · All requests (disclosure record) · Dartboard: disclosure record

Timeline

Date	Direction	Class	Summary	Copy
26 Sep 2026	→ to institution	internal review request	Requests independent review of HM Land Registry's handling of a complaint concerning historic registration of land at Great House Farm.	email · text
27 Sep 2026	→ to institution	internal review request	Sets out six numbered complaint points about the first-registration file, an unlisted root-of-title document, and inconsistent title closure dates.	email · text
28 Sep 2026	← from institution	acknowledgement only	Acknowledges receipt of complaint correspondence and confirms allocation of reference ICR/090/26 for investigation.	email · text
28 Sep 2026	→ to institution	clarification given	Adds four further points, including a website reference, a corrected chronology, and a preservation request for the investigation officer.	email · text
29 Sep 2026	← from institution	acknowledgement only	Confirms the four additional points and a separate preservation notice have been placed on file for investigation.	email · text
9 Oct 2026	← from institution	correspondence (no disclosure)	Forwards a letter from the investigations officer dated the same day, with no further text in the message body.	email · text · 2026-10-09_icr_hmlr-complaint-icr-090-26 (WB-0031)
10 Oct 2026	→ to institution	request	Poses four specific questions on the root deed, notice to occupiers, the 1987 amalgamation, and possible alteration under land registration law.	email · text
12 Oct 2026	← from institution	correspondence (no disclosure)	Resends the letter of 9 October 2026 after noting it may not have been received previously.	email · text · 2026-10-09_icr_hmlr-complaint-icr-090-26 (WB-0031)
20 Oct 2026	→ to institution	request	Asks the reviewer to reconsider three record-based questions and requests written confirmation if the decision is final.	email · text
21 Oct 2026	← from institution	complaint outcome	Confirms that the decision not to investigate further is final.	email · text

Attachments (Wayback archive)

9 Oct 2026: 2026-10-09_icr_hmlr-complaint-icr-090-26-letter.pdf — WB-0031 (166 KB)
12 Oct 2026: 2026-10-09_icr_hmlr-complaint-icr-090-26-letter.pdf — WB-0031 (166 KB)

Note: Independent Complaints Reviewer accepted the referral, exchanged clarifications, and ultimately confirmed its decision not to investigate further as final.

Cited on

3 pages link here.

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Current version: 1.0.2

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