| EV ID | EV-0370 |
|---|---|
| Institution | HM Land Registry (Independent Complaints Reviewer) |
| Matter | Independent review of HM Land Registry complaint handling |
| Route / regime | Email · complaint |
| Their reference | ICR/090/26 |
| Request date | 26 Sep 2026 |
| Statutory deadline | No statutory deadline applies |
| Deadline | no statutory deadline |
| First reply (not an acknowledgement) | 9 Oct 2026 |
| Days waited | 13 |
| Response class | complaint outcome |
| Exemptions cited | none cited |
| Redirected to | — |
| Fees or charges named | — |
| Messages | 5 sent · 5 received (2 acknowledgements only) |
| Attachments from the institution | 2 archived |
About this page type → Read the Docs · All requests (disclosure record) · Dartboard: disclosure record
Timeline
| Date | Direction | Class | Summary | Copy |
|---|---|---|---|---|
| 26 Sep 2026 | → to institution | internal review request | Requests independent review of HM Land Registry's handling of a complaint concerning historic registration of land at Great House Farm. | email · text |
| 27 Sep 2026 | → to institution | internal review request | Sets out six numbered complaint points about the first-registration file, an unlisted root-of-title document, and inconsistent title closure dates. | email · text |
| 28 Sep 2026 | ← from institution | acknowledgement only | Acknowledges receipt of complaint correspondence and confirms allocation of reference ICR/090/26 for investigation. | email · text |
| 28 Sep 2026 | → to institution | clarification given | Adds four further points, including a website reference, a corrected chronology, and a preservation request for the investigation officer. | email · text |
| 29 Sep 2026 | ← from institution | acknowledgement only | Confirms the four additional points and a separate preservation notice have been placed on file for investigation. | email · text |
| 9 Oct 2026 | ← from institution | correspondence (no disclosure) | Forwards a letter from the investigations officer dated the same day, with no further text in the message body. | email · text · 2026-10-09_icr_hmlr-complaint-icr-090-26 (WB-0031) |
| 10 Oct 2026 | → to institution | request | Poses four specific questions on the root deed, notice to occupiers, the 1987 amalgamation, and possible alteration under land registration law. | email · text |
| 12 Oct 2026 | ← from institution | correspondence (no disclosure) | Resends the letter of 9 October 2026 after noting it may not have been received previously. | email · text · 2026-10-09_icr_hmlr-complaint-icr-090-26 (WB-0031) |
| 20 Oct 2026 | → to institution | request | Asks the reviewer to reconsider three record-based questions and requests written confirmation if the decision is final. | email · text |
| 21 Oct 2026 | ← from institution | complaint outcome | Confirms that the decision not to investigate further is final. | email · text |
Attachments (Wayback archive)
- 9 Oct 2026: 2026-10-09_icr_hmlr-complaint-icr-090-26-letter.pdf — WB-0031 (166 KB)
- 12 Oct 2026: 2026-10-09_icr_hmlr-complaint-icr-090-26-letter.pdf — WB-0031 (166 KB)
Note: Independent Complaints Reviewer accepted the referral, exchanged clarifications, and ultimately confirmed its decision not to investigate further as final.
