| Title | Public Services Ombudsman for Wales: correspondence with the family (email) |
|---|---|
| Evidence label | CORRESPONDENCE (email thread) |
| Institution | Public Services Ombudsman for Wales |
| Date range | 6 Feb 2026 – 9 May 2026 |
| Messages published | 3: 0 from Requester, 3 from the institution side (0 automatic replies listed by header only) |
| Not published | 11 on unrelated personal matters; 1 unsent draft |
| Status | READ: read-only mail export, 18 Oct 2026 |
| Provenance | Message text verbatim. Email addresses, phone numbers, postal addresses and signature blocks removed; earlier quoted replies trimmed. Message numbers follow the full export, so gaps are messages not published. Selection: the institution’s email domains plus case terms; check for misses. |
| Related | — |
About this page type → Read the Docs
Proves: What was sent and received, by whom and on what dates, as held in Requester’s mailbox.
Does not prove: That any statement inside an email is true; that the mailbox holds every message (letters, calls and other addresses are outside it); any motive.
1. Description
- 3 messages published, 6 Feb 2026 to 9 May 2026: 0 from Requester, 3 from the Ombudsman (0 automatic).
- Last non-automatic message from the Ombudsman: M14, 09 May 2026. Messages from Requester after it: 0.
- Reply times below are mechanical: the gap from each email Requester sent to the next non-automatic message from the institution. A reply may answer a different email. Read with section 2.
2. Evidence: the emails
M12 · Automatic reply received 06 Feb 2026, complaints are not accepted by email: online complaint form required — full text
Mae hon yn neges ddwyieithog. Sgroliwch i lawr i weld y Gymraeg
Thank you for contacting the Ombudsman’s office. We do not accept complaints into this inbox. If you want to complain to our office electronically, please complete our online complaint form<https://complaints.ombudsman.wales/en/pre-complaint>.
The form is easy to use and will help you find out if your complaint is one that we can look into. You can attach additional files at the end of the form.
How else can I complain?
• By phone: [removed]. Our phone line is open 10am-12:30pm and 1:30pm-4pm Monday – Friday
• By post: print out the complaint form<https://www.ombudsman.wales/wp-content/uploads/2025/10/Complaint-form-public-services-1.pdf>; and return it to us.
What if I need support to complain?
• Use this email address or call us to let us know how we can help you use our service. We will do our best to help.
• Ask an advocate to help you<https://www.ombudsman.wales/advice-advocates/>.
Are we the right organisation for you?
We look at complaints about public services in Wales or Welsh councillors breaching the Code of Conduct. However, there are other organisations that may be able to help you<https://www.ombudsman.wales/other-organisations-that-may-be-able-to-help-you/>.
If we think we need to respond to your email, we will aim to respond within 7 days.
If you have copied us into an email, please be aware that we do not act or respond to copy emails.
[disclaimer trimmed]
M13 · Automatic reply received 09 May 2026, complaints are not accepted by email: online complaint form required — full text
Mae hon yn neges ddwyieithog. Sgroliwch i lawr i weld y Gymraeg
Thank you for contacting the Ombudsman’s office. We do not accept complaints into this inbox. If you want to complain to our office electronically, please complete our online complaint form<https://complaints.ombudsman.wales/en/pre-complaint>.
The form is easy to use and will help you find out if your complaint is one that we can look into. You can attach additional files at the end of the form.
How else can I complain?
• By phone: [removed]. Our phone line is open 10am-12:30pm and 1:30pm-4pm Monday – Friday
• By post: print out the complaint form<https://www.ombudsman.wales/wp-content/uploads/2025/10/Complaint-form-public-services-1.pdf>; and return it to us.
What if I need support to complain?
• Use this email address or call us to let us know how we can help you use our service. We will do our best to help.
• Ask an advocate to help you<https://www.ombudsman.wales/advice-advocates/>.
Are we the right organisation for you?
We look at complaints about public services in Wales or Welsh councillors breaching the Code of Conduct. However, there are other organisations that may be able to help you<https://www.ombudsman.wales/other-organisations-that-may-be-able-to-help-you/>.
If we think we need to respond to your email, we will aim to respond within 7 days.
If you have copied us into an email, please be aware that we do not act or respond to copy emails.
[disclaimer trimmed]
M14 · Automatic reply received 09 May 2026, complaints are not accepted by email: online complaint form required — full text
Mae hon yn neges ddwyieithog. Sgroliwch i lawr i weld y Gymraeg
Thank you for contacting the Ombudsman’s office. We do not accept complaints into this inbox. If you want to complain to our office electronically, please complete our online complaint form<https://complaints.ombudsman.wales/en/pre-complaint>.
The form is easy to use and will help you find out if your complaint is one that we can look into. You can attach additional files at the end of the form.
How else can I complain?
• By phone: [removed]. Our phone line is open 10am-12:30pm and 1:30pm-4pm Monday – Friday
• By post: print out the complaint form<https://www.ombudsman.wales/wp-content/uploads/2025/10/Complaint-form-public-services-1.pdf>; and return it to us.
What if I need support to complain?
• Use this email address or call us to let us know how we can help you use our service. We will do our best to help.
• Ask an advocate to help you<https://www.ombudsman.wales/advice-advocates/>.
Are we the right organisation for you?
We look at complaints about public services in Wales or Welsh councillors breaching the Code of Conduct. However, there are other organisations that may be able to help you<https://www.ombudsman.wales/other-organisations-that-may-be-able-to-help-you/>.
If we think we need to respond to your email, we will aim to respond within 7 days.
If you have copied us into an email, please be aware that we do not act or respond to copy emails.
[disclaimer trimmed]
3. Interpretation (Requester’s reading)
Not yet given by the family. When added, each point will cite the message it relies on (section 2) and note anything the emails do not bear out.
